Do you charge a percentage of our ad spend?
No. You pay the ad platforms directly on your own card, and you pay us a flat monthly fee. Charging a percentage of spend would reward us for spending more of your money, and that's not an incentive we want written into a contract.
When will we start to see results?
Usually two to four weeks for paid media and around a month for CRO. SEO takes three to six months before the results are convincing and about twelve before they're transformative. Anyone promising faster SEO is either not being honest or doing something you'll pay for later.
Can you work alongside our own team?
Often, yes. Around a third of our clients have someone in-house, and we cover the gaps, usually the technical or creative work nobody has time for. We're happy to join your Slack.
What happens if it isn't working?
We'll tell you on the monthly call instead of dressing it up. If the numbers haven't moved after three months and we can't explain why, we'd rather go our separate ways than keep sending invoices.
Is there a minimum contract term?
No. Everything, including brand and web retainers, runs month to month with thirty days' notice.
Do we need to be based in Birmingham?
Not at all. About half our clients are based elsewhere. We meet in person each quarter and handle everything else over video. We'll travel for shoot days and workshops, charged at cost.